Highly sensitive people, the hearing-impaired, babies: an atmosphere that excludes no one
Par Christophe · 18 October 2026
The same sound level never suits everyone.
Some customers perceive the music as too loud, others not at all, and some arrive with a baby.
A professional atmosphere anticipates all three situations.
Sound hypersensitivity in practice
A portion of the public reacts to the volume, density of sound, and high frequencies, more than to the music itself.
The same track, played louder or in a tiled room, becomes uncomfortable for these customers.
Three adjustments are often enough:
– Lowering the volume rather than changing the radio station: the issue is the level, not the style.
– Choosing gentle and low-percussion soundscapes: Meditation, Californian, Ayurvedic, New Age.
– Moving sound sources away from corners and corridors, where sound accumulates.
Offering an alternative, without imposing it
An establishment can offer a quieter space, or a cabin where the music is turned off.
For this option to truly exist, it must be known: a checkbox upon booking, a sentence at reception, a sign in the cabin.
Turning off the music is not a failure. It is a service that the team should be able to provide without hesitation.
Hearing-impaired customers
The atmosphere remains useful: it establishes a mood that is perceived even at a low level.
Important information is conveyed through other channels: reception, written messages, gestures, signage.
The only precaution to keep in mind: do not make instructions dependent on an audio announcement.
Babies and families
A baby falling asleep to calm music is a customer just like any other.
Soundscapes without lyrics and without sharp percussion are more suitable than fast-paced playlists.
The sensitive point remains any disruption: a sudden volume increase, a track starting loudly, a radio station change during a treatment.
The setting is judged where the customer settles in
Listen to your atmosphere from the cabin, from the armchair, from the relaxation table. Never from the counter.
What the team hears at the reception desk is not what the settled-in customer experiences.
Ten seconds are enough to spot a volume that is too high.
An atmosphere that excludes no one
An atmosphere that welcomes everyone is not imposed on anyone.